Privacy Policy
This Privacy Policy ("Policy") describes how Kumusha Ekhaya ("we", "us", or "our") collects, uses, protects, and shares personally identifiable information ("Personal Information") you may provide on our website ("Website") and through our services ("Services"). This Policy also outlines your rights regarding your Personal Information and how you can access or update it. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.
Automatic Collection of Information
When you visit the Website, our servers automatically record certain information sent by your browser. This data may include:
-
Your device’s IP address
-
Browser type and version
-
Operating system type and version
-
Language preferences
-
The webpage you visited prior to arriving at our Website
-
Pages you visit on the Website
-
Time spent on those pages
-
Information you search for on the Website
-
Access times and dates
This information is used solely to identify potential cases of misuse and to compile statistical data on the use and traffic of the Website and Services. Such data will not be aggregated in a manner that identifies individual users.
Collection of Personal Information
You can browse the Website without providing Personal Information. However, to access certain features (e.g., booking hotels, flights, or car hire), you may need to provide Personal Information, such as:
-
Name
-
Email address
-
Telephone number
-
Payment details
-
Travel preferences
-
Account credentials (username, password)
We collect this information when you create an account, make a booking, or complete forms on the Website. We may also collect information from third-party sources, such as public databases or marketing partners, but only where necessary to enhance your experience.
Use and Processing of Collected Information
We process your Personal Information in order to:
-
Create and manage user accounts
-
Process bookings and payments
-
Send administrative communications (e.g., booking confirmations)
-
Provide customer support
-
Improve user experience and personalise content
-
Enforce our terms and conditions
-
Comply with legal obligations
The legal bases for processing your Personal Information include:
-
Your consent
-
Fulfilment of a contract or pre-contractual obligations
-
Compliance with legal requirements
-
Protection of our legitimate interests or those of third parties
Managing Your Information
You can review, update, or delete your Personal Information by contacting us. While we will delete your Personal Information upon request, we may retain copies where required to comply with legal obligations, resolve disputes, or enforce agreements.
Disclosure of Information
We may share your Personal Information with trusted third parties, including:
-
Payment processors
-
Travel service providers (e.g., airlines, hotels, car hire companies)
-
Affiliates and subsidiaries
-
Legal authorities, where required by law
These third parties are required to use your Personal Information only for the purposes specified and in accordance with applicable data protection laws.
Retention of Information
We retain your Personal Information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is legally required. Once the retention period has expired, your Personal Information will be securely deleted.
Your Rights
You have the following rights concerning your Personal Information:
-
Withdraw consent to processing
-
Object to processing
-
Access and obtain a copy of your data
-
Correct any inaccuracies in your data
-
Restrict or object to processing in certain circumstances
-
Request deletion of your data
-
Receive your data in a structured format and transfer it to another controller
To exercise these rights, please contact us.
Children’s Privacy
We do not knowingly collect Personal Information from individuals under the age of 18. If you believe a child has provided us with Personal Information, please contact us immediately so that we can remove it.
Cookies
We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse usage patterns and improve functionality. You may manage or disable cookies through your browser settings. For further details, please visit internetcookies.org.
Do Not Track Signals
At present, the Website does not respond to "Do Not Track" signals from browsers. Nonetheless, we limit the collection and use of your Personal Information as outlined in this Policy.
Email Marketing
We may send promotional emails about special offers, updates, or services. You may opt out of these communications at any time by clicking the unsubscribe link in the email or by contacting us. Essential transactional emails (e.g., booking confirmations) will still be sent regardless of your preferences.
Links to Other Resources
The Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any Personal Information.
Information Security
We implement appropriate administrative, technical, and physical safeguards to protect your Personal Information. However, no method of transmission over the internet or method of electronic storage is completely secure. Although we strive to protect your data, we cannot guarantee absolute security.
Data Breach
In the event of a data breach, we will take appropriate measures, including notifying affected users and cooperating with law enforcement authorities, in accordance with legal requirements.
Changes and Amendments
We reserve the right to update this Policy from time to time. Any changes will be posted on the Website, and we will notify you of significant updates via email or other suitable means. Continued use of the Website and Services following the effective date of any revised Policy constitutes your acceptance of the changes.
Acceptance of this Policy
By accessing and using the Website and Services, you agree to be bound by this Policy. If you do not agree, you are not authorised to use the Website and Services.
Contacting Us
If you have any questions about this Policy or wish to exercise your rights regarding your Personal Information, please contact us via the contact form on our Website.
